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Terms of Service

Last updated: February 24, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and primarylaw.ai Ltd, a Manitoba corporation operating the mypoa.ai website and services ("Company," "we," "us," or "our"). By accessing or using the mypoa.ai website, application, and all related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Service.

1. Nature of the Service

mypoa.ai is an AI-powered document generation tool that assists users in creating power of attorney documents, including financial powers of attorney, medical powers of attorney (healthcare directives), and related legal documents. The Service uses artificial intelligence to generate customized documents based on user inputs.

IMPORTANT: mypoa.ai is NOT a law firm, does NOT practice law, and does NOT provide legal advice, legal opinions, or legal recommendations. The Company is not licensed to practice law in any jurisdiction. No attorney-client relationship is created between you and the Company by your use of the Service.

All documents generated by the Service are templates, drafts, and starting points only. They are provided for informational purposes and should not be relied upon as a substitute for professional legal counsel. You acknowledge and agree that:

  • Generated documents may not comply with the specific laws of your jurisdiction
  • Generated documents may not be suitable for your particular circumstances
  • Generated documents may contain errors, omissions, or inaccuracies
  • AI-generated content may not reflect the most current legal standards or requirements
  • The Service generates jurisdiction-aware documents but does NOT guarantee jurisdiction-specific legal compliance
  • Power of attorney documents may require specific execution formalities (such as notarization, witnesses, or other requirements) that vary by jurisdiction, and the Service does not fulfill those formalities
  • You are responsible for ensuring proper execution of your documents (notarization, witnesses, etc.) as required by your jurisdiction
  • You assume all risk associated with the use of any generated documents

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. User Accounts

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information
  • Maintain the confidentiality and security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately at support@mypoa.ai of any unauthorized access or use of your account

We reserve the right to suspend, disable, or terminate any account at our sole discretion, with or without notice, for any reason, including violation of these Terms, suspected fraudulent activity, or extended inactivity.

4. Products, Pricing, and Usage Limits

The Service offers the following products at one-time fees as displayed on the pricing page at the time of purchase:

  • Financial Power of Attorney: $39
  • Medical Power of Attorney: $39
  • Complete Bundle (Financial + Medical): $59

Prices are in US dollars and are subject to change without notice; however, price changes will not affect purchases already completed. All payments are processed through Stripe, our third-party payment processor. By making a purchase, you agree to:

  • Pay the specified amount in full at the time of purchase
  • Provide valid and authorized payment information
  • Comply with Stripe's terms of service

Each purchase includes up to 10 document regenerations per product. Once the included regenerations are exhausted, additional regenerations may be available for purchase at the price displayed at that time. Unused regenerations do not expire but are non-transferable between products.

All sales are final. Due to the nature of AI-generated digital content, refunds are generally not provided except where required by applicable law or at the sole discretion of the Company.

5. Acceptable Use

You agree not to use the Service to:

  • Generate documents for any illegal, fraudulent, or harmful purpose
  • Create power of attorney documents with the intent to defraud, coerce, or exploit any person
  • Misrepresent AI-generated documents as having been drafted by a licensed attorney
  • Resell, redistribute, sublicense, or commercially exploit generated documents as a competing service
  • Reverse engineer, decompile, or disassemble any aspect of the Service
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems
  • Use automated means (bots, scrapers, etc.) to access the Service without prior written consent
  • Interfere with or disrupt the integrity or performance of the Service
  • Transmit any malware, viruses, or other harmful code
  • Violate any applicable local, provincial, national, or international law or regulation

Violation of these restrictions may result in immediate termination of your account and access to the Service, without refund.

6. Intellectual Property

The Service, including its design, source code, algorithms, features, trademarks, trade names, logos, and all underlying technology, is owned by primarylaw.ai Ltd and is protected by Canadian and international intellectual property laws. All rights not expressly granted herein are reserved.

You retain ownership of the factual information you provide as inputs to the Service. Upon completed purchase, you are granted a non-exclusive, non-transferable, perpetual license to use the generated documents for your personal or internal business purposes. This license does not include the right to resell, redistribute, or sublicense generated documents as a competing service or product.

7. User Content and Data

You retain ownership of all data and content you submit to the Service ("User Content"), including personal information about yourself, your designated agents, healthcare directives, and financial powers. By submitting User Content, you grant us a limited, non-exclusive license to process and use such content solely for the purpose of providing the Service to you. We will not sell or share your User Content with third parties except as described in our Privacy Policy or as required by law.

You represent and warrant that you have all necessary rights to submit your User Content and that it does not infringe upon or violate the rights of any third party. You further represent that you have obtained appropriate consent from any individuals whose personal information you provide through the Service, including designated agents and healthcare providers.

8. Disclaimers and Warranty Exclusions

THE SERVICE IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS."

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

  • WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, LEGAL SUFFICIENCY, OR ENFORCEABILITY OF ANY GENERATED DOCUMENTS
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • WARRANTIES REGARDING THE RESULTS OBTAINED FROM USE OF THE SERVICE
  • WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY AI-GENERATED CONTENT
  • WARRANTIES THAT GENERATED POWER OF ATTORNEY DOCUMENTS WILL BE RECOGNIZED OR ACCEPTED BY ANY FINANCIAL INSTITUTION, HEALTHCARE PROVIDER, GOVERNMENT AGENCY, OR OTHER THIRD PARTY

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE AND RELIANCE ON ANY GENERATED DOCUMENTS IS AT YOUR SOLE RISK. THE COMPANY MAKES NO GUARANTEE THAT ANY DOCUMENT WILL BE LEGALLY ENFORCEABLE, VALID, COMPLETE, OR APPROPRIATE FOR YOUR SPECIFIC SITUATION, JURISDICTION, OR PURPOSE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS PARENT (PRIMARYLAW.AI LTD), SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
  • ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS
  • ANY DAMAGES ARISING FROM THE USE, MISUSE, OR INABILITY TO USE THE SERVICE OR GENERATED DOCUMENTS
  • ANY DAMAGES ARISING FROM RELIANCE ON GENERATED DOCUMENTS WITHOUT INDEPENDENT LEGAL REVIEW
  • ANY LEGAL DISPUTES, CLAIMS, OR PROCEEDINGS ARISING FROM OR RELATED TO GENERATED DOCUMENTS
  • ANY DAMAGES ARISING FROM A THIRD PARTY'S REFUSAL TO ACCEPT OR HONOR A GENERATED POWER OF ATTORNEY DOCUMENT
  • ANY DAMAGES ARISING FROM MEDICAL DECISIONS MADE OR FINANCIAL TRANSACTIONS CONDUCTED PURSUANT TO A GENERATED DOCUMENT
  • ANY COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES

REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100.00).

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, primarylaw.ai Ltd, and their respective officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees and disbursements) arising out of or relating to:

  • Your access to or use of the Service
  • Your violation of these Terms
  • Your use of or reliance on any generated documents
  • Any dispute between you and any third party arising from generated documents
  • Any actions taken by a designated agent pursuant to a generated power of attorney document
  • Your User Content or any information you provide to the Service
  • Your violation of any applicable law, regulation, or third-party right

11. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or any generated documents ("Dispute") shall be resolved through the following process:

11.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at support@mypoa.ai and attempt to resolve the Dispute informally for a period of at least thirty (30) days.

11.2 Binding Arbitration

If the Dispute cannot be resolved informally, you and the Company agree that it shall be resolved exclusively through binding arbitration administered in accordance with the arbitration rules of the ADR Institute of Canada, Inc. or its successor. The arbitration shall take place in Winnipeg, Manitoba, Canada. The arbitration shall be conducted by a single arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

11.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without regard to conflict of law principles. To the extent that any legal proceeding is permitted outside of arbitration under these Terms, you and the Company consent to the exclusive jurisdiction of the courts of the Province of Manitoba, sitting in Winnipeg.

13. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination:

  • Your right to use the Service ceases immediately
  • We may delete your account and associated data in accordance with our Privacy Policy
  • Sections 6, 8, 9, 10, 11, 12, and 14 shall survive termination
  • Your perpetual license to use any documents generated prior to termination shall survive in accordance with Section 6

You may terminate your account at any time by contacting us at support@mypoa.ai. Termination does not entitle you to a refund of any fees paid.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed. The remaining provisions shall continue in full force and effect.

14.3 Waiver

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.

14.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of the Company. The Company may assign these Terms without restriction.

14.5 Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, riots, government actions, internet or infrastructure failures, or pandemics.

14.6 Notices

All notices to the Company shall be sent to support@mypoa.ai. Notices to you may be sent to the email address associated with your account.

15. Changes to These Terms

We reserve the right to modify these Terms at any time at our sole discretion. Material changes will be communicated by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after the posting of revised Terms constitutes your acceptance of such changes. If you do not agree to the revised Terms, you must discontinue use of the Service.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@mypoa.ai
Company: primarylaw.ai Ltd